Terms & Conditions

These Terms & Conditions apply to purchases made through Mara Sydney, available at www.mara-sydney.com.

For any questions regarding these Terms & Conditions, please contact us at info@mara-sydney.com.

1. Applicability

By accessing our website or placing an order with Mara Sydney, you agree to these Terms & Conditions and to the policies available on our website, including our Shipping Policy, Refund Policy and Privacy Policy.

Nothing in these Terms & Conditions excludes, restricts or limits any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, colours, dimensions and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to screen settings, photography, lighting, manufacturing variations or other reasonable factors.

Typographical errors or inaccuracies may occasionally occur. We reserve the right to correct these errors where permitted by law.

Customers are responsible for reviewing product descriptions, dimensions, colours, variants and other relevant information before placing an order.

3. Orders and Payment

Orders are processed after payment has been successfully authorised.

Available payment methods are displayed at checkout and may vary depending on your location or the payment services available through our store.

Customers are responsible for ensuring that all order, billing and delivery information provided is accurate and complete.

We reserve the right to refuse or cancel an order in circumstances including:

• suspected fraud;

• payment failure;

• incorrect customer information;

• pricing or website errors;

• product unavailability; or

• circumstances preventing us from fulfilling the order.

If an order is cancelled by Mara Sydney after payment has been received and before the goods have been supplied, the appropriate amount will be refunded.

4. Processing and Delivery

Our standard processing and delivery times are:

• Processing time: 1–3 business days

• Estimated delivery time: 7–12 business days to Australia

• Orders are dispatched directly from our supplier or fulfilment partner

Processing time refers to the time required to confirm, prepare and dispatch your order.

Processing times do not include weekends or public holidays.

Our suppliers and fulfilment centres may be located outside Australia.

Delivery times are estimates and may occasionally be affected by:

• carrier delays;

• customs processing;

• international transportation;

• public holidays;

• high order volumes;

• promotional periods;

• severe weather;

• logistics disruptions; or

• other circumstances outside our reasonable control.

Where tracking is available, tracking information will be provided after dispatch.

Orders may be handled by international logistics providers and subsequently delivered within Australia by Australia Post or another local courier.

If multiple products are ordered, they may occasionally be shipped separately and may arrive at different times.

5. Returns, Refunds and Cancellations

Mara Sydney does not provide refunds, returns or exchanges for change of mind.

This includes situations where the customer:

• no longer wants the product;

• changes their mind after placing or receiving the order;

• finds the product cheaper elsewhere;

• selects the wrong colour, size, model or variant where the correct item was supplied;

• decides that the product is no longer suitable for their personal preferences; or

• no longer has a use for the product.

Customers are responsible for reviewing all product details and order information carefully before completing their purchase.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If you wish to request a cancellation, please contact us as soon as possible at:

info@mara-sydney.com

We will attempt to accommodate the request where reasonably possible, but cancellation cannot be guaranteed once processing has commenced.

This policy does not affect your rights under the Australian Consumer Law.

If an item is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.

Please refer to our separate Refund Policy for further details.

6. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible at:

info@mara-sydney.com

Please provide:

• your order number;

• a clear description of the issue;

• photographs of the product; and

• photographs of any relevant packaging or damage.

Video evidence may also be requested where reasonably necessary to assess the issue.

We will review the information provided and determine the appropriate resolution in accordance with applicable Australian Consumer Law.

Depending on the circumstances, a remedy may include:

• replacement;

• repair;

• refund; or

• another appropriate solution.

Nothing in this section limits any statutory rights available to Australian consumers.

7. Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address at checkout.

Mara Sydney is not responsible for delivery problems caused solely by:

• incorrect addresses;

• incomplete addresses;

• incorrect postcodes;

• incorrect contact information; or

• other incorrect information provided by the customer.

If you notice an error in your delivery information, please contact us immediately at:

info@mara-sydney.com

We will attempt to update the information before dispatch where reasonably possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Where tracking confirms delivery to the address provided by the customer, we may request additional information or evidence before investigating a claim that an order was not received.

This does not limit any rights available where a delivery problem results from an error by Mara Sydney, our supplier, logistics provider or another party involved in fulfilling the order.

8. Direct Supplier Fulfilment

Mara Sydney operates using a direct-to-customer fulfilment model.

Certain products purchased through www.mara-sydney.com are dispatched directly from our suppliers or fulfilment partners.

Our suppliers and fulfilment facilities may be located outside Australia.

This fulfilment model allows us to offer a broader range of products while working directly with specialised suppliers and logistics providers.

The origin of shipment may vary depending on the product ordered.

Multiple products within the same order may occasionally be dispatched separately.

Customers may therefore receive more than one parcel for the same order.

9. Shipping and Tracking

Where tracking is available, customers will receive a tracking number or tracking link after dispatch.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

International shipments may pass through multiple logistics providers before arriving in Australia.

Final-mile delivery may be completed by:

• Australia Post;

• a local courier;

• an international courier operating within Australia; or

• another logistics provider.

A particular carrier cannot be guaranteed unless explicitly stated.

10. Delivery Delays

While we aim to have orders delivered within the estimated 7–12 business day delivery timeframe following processing, delays may occasionally occur.

Please note that the 1–3 business day processing period is separate from the estimated 7–12 business day delivery period.

Possible causes of delay include:

• customs or border processing;

• international transportation delays;

• public holidays;

• promotional periods;

• unusually high order volumes;

• weather conditions;

• carrier disruptions;

• incorrect delivery information; or

• circumstances outside our reasonable control.

If your order has been dispatched, we recommend checking your tracking information for the latest updates.

If tracking has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact:

info@mara-sydney.com

We will assist in investigating the shipment with the relevant supplier or logistics provider.

Nothing in this section limits any rights available under Australian Consumer Law.

11. Intellectual Property

Unless otherwise stated, content appearing on www.mara-sydney.com, including:

• text;

• graphics;

• branding;

• logos;

• product descriptions;

• website layouts; and

• other visual or written content

is owned by, licensed to or lawfully used by Mara Sydney.

Content may not be copied, reproduced, distributed, republished or commercially used without prior written permission, except where permitted by law.

12. Complaints

Complaints may be submitted in writing to:

info@mara-sydney.com

Please include your order number where relevant and provide sufficient information for us to investigate the issue.

We aim to respond to customer complaints within 5 business days.

Complex enquiries or investigations involving suppliers, couriers or payment providers may require additional time.

We will make reasonable efforts to investigate and resolve complaints fairly and promptly.

13. Limitation of Liability

To the maximum extent permitted by law, Mara Sydney will not be liable for indirect, incidental or consequential losses arising solely from the use of our website or products.

We are not responsible for delays or losses caused by circumstances outside our reasonable control, except where liability cannot legally be excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

14. Third-Party Suppliers and Service Providers

Mara Sydney works with third-party suppliers, fulfilment centres, payment providers, ecommerce platforms and logistics partners to operate our store.

Some products are dispatched directly from suppliers to customers.

Certain information necessary to process orders, payments and deliveries may be shared with relevant third-party service providers.

The use of third-party suppliers or logistics providers does not remove any consumer rights that apply to purchases made through Mara Sydney.

15. Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

Information may be shared with trusted third parties where reasonably necessary to:

• process payments;

• fulfil orders;

• arrange delivery;

• provide customer service; or

• operate our website.

Please refer to our Privacy Policy for further information.

16. Pricing and Errors

Prices displayed on our website may be updated from time to time.

We make reasonable efforts to ensure that pricing and product information is accurate.

However, occasional typographical, technical or pricing errors may occur.

Where permitted by law, we reserve the right to correct errors and update incorrect information.

If a material pricing error affects an order that has already been placed, we may contact the customer before fulfilling the order.

Where an order cannot be fulfilled because of a genuine pricing or technical error, any payment already received for goods that are not supplied will be refunded.

17. Prohibited Use

You may not use our website:

• for unlawful or fraudulent purposes;

• to violate applicable laws or regulations;

• to infringe intellectual property rights;

• to transmit malware, viruses or harmful code;

• to collect personal information unlawfully;

• to attempt unauthorised access to our systems;

• to interfere with website security; or

• to engage in fraudulent or abusive activity.

We reserve the right to restrict access to our Services where these Terms are violated.

18. Governing Law

These Terms & Conditions are governed by applicable Australian law.

Customers in Australia retain all mandatory rights and protections available under the Australian Consumer Law and applicable Commonwealth, State or Territory legislation.

Any mandatory consumer protection provision that applies will prevail over an inconsistent provision in these Terms.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The most current version will be available on:

www.mara-sydney.com

Changes will apply from the date they are published, subject to applicable law.

Changes will not remove rights already acquired in relation to an existing purchase.

20. Contact Information

For questions regarding these Terms & Conditions, orders, payments, shipping, returns, refunds or complaints, please contact:

Mara Sydney

Email: info@mara-sydney.com
Website: www.mara-sydney.com