Privacy Policy
At Mara Sydney, we value your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or make a purchase through www.mara-sydney.com, contact our customer service team or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us or otherwise use our services, we may collect personal information including:
- your first and last name;
- email address;
- delivery address;
- billing address;
- telephone number, where provided;
- order and purchase information;
- information required to process payments;
- customer service communications;
- returns, exchanges and refund information; and
- technical information relating to your use of our website.
Technical information may include:
- IP address;
- browser type;
- device information;
- operating system;
- pages viewed;
- referring website;
- browsing activity; and
- cookies or similar technologies.
2. How We Collect Your Information
We may collect personal information directly from you when you:
- place an order;
- create or use an account;
- subscribe to marketing communications;
- contact customer service;
- submit a return or product claim;
- complete a form; or
- otherwise provide information through our website.
Certain information may also be collected automatically when you browse www.mara-sydney.com, including through cookies and similar technologies.
We may also receive information from third-party service providers involved in operating our store, processing payments, fulfilling orders or providing website functionality.
3. How We Use Your Personal Information
We may use your personal information to:
- process and manage your orders;
- arrange fulfilment and delivery;
- provide order confirmations and tracking information;
- process payments;
- communicate with you about your order;
- respond to questions and customer service requests;
- manage eligible returns, exchanges, refunds and product claims;
- prevent fraud and unauthorised transactions;
- improve our website and customer experience;
- analyse website performance and usage;
- maintain the security of our website and services;
- comply with applicable legal, regulatory, tax or accounting obligations; and
- send marketing communications where permitted or where you have consented to receive them.
We will only use personal information for purposes reasonably related to the reason it was collected, or where otherwise permitted or required by law.
4. Shopify
Our online store is operated using Shopify.
Shopify provides the ecommerce platform that enables us to display products, process orders and operate www.mara-sydney.com.
As part of providing these services, Shopify may collect, process or store certain personal information relating to customers and website visitors.
Shopify handles information in accordance with its own privacy and security practices.
5. Payments
Payments made through our online store may be processed by secure third-party payment providers, including Shopify Payments, where available.
Information required to process a transaction may be transmitted directly to the relevant payment provider.
Mara Sydney does not store your complete payment card details.
Payment providers may process personal and transaction information in accordance with their own privacy policies, security standards and legal obligations.
6. Suppliers, Fulfilment Partners and Delivery Providers
Mara Sydney operates using a direct-to-customer fulfilment model.
Certain products may be dispatched directly by our suppliers, fulfilment centres or logistics partners.
To prepare and deliver your order, we may provide relevant partners with information such as:
- your name;
- delivery address;
- telephone number;
- email address;
- products ordered; and
- other information reasonably necessary to fulfil or deliver your order.
We only provide information reasonably necessary for the relevant service.
Our suppliers, fulfilment partners and logistics providers may be located outside Australia.
7. International Data Transfers
Because we use international ecommerce, payment, technology, fulfilment and logistics providers, your personal information may be stored or processed outside Australia.
This may include countries in which our:
- ecommerce platform;
- payment providers;
- suppliers;
- fulfilment centres;
- logistics partners;
- analytics providers; or
- other technology service providers
operate.
Where we use overseas service providers, we take reasonable steps appropriate to the circumstances to work with providers that maintain suitable privacy and security practices.
However, privacy laws in other countries may differ from Australian privacy laws.
8. Sharing Personal Information
We do not sell your personal information.
We may share personal information with third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- Shopify;
- payment providers such as Shopify Payments;
- suppliers and fulfilment partners;
- shipping and logistics providers;
- customer service platforms;
- analytics providers;
- marketing platforms;
- fraud prevention and security providers;
- professional advisers; and
- government, regulatory or law enforcement authorities where required by law.
We only disclose information where reasonably necessary for the relevant purpose.
9. Marketing Communications
If you subscribe to our newsletter, opt in to marketing or otherwise consent to receive promotional communications, we may send you information about:
- new products;
- promotions;
- special offers;
- product recommendations; and
- updates from Mara Sydney.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message.
You may also contact us at:
to request that marketing communications stop.
Unsubscribing from marketing does not prevent us from sending essential communications relating to:
- orders;
- payments;
- deliveries;
- returns;
- product claims; or
- customer service.
10. Cookies and Similar Technologies
www.mara-sydney.com uses cookies and similar technologies to operate and improve the website.
Cookies are small files stored on your device that may help us:
- maintain your shopping cart;
- remember website preferences;
- understand how customers use our website;
- analyse website traffic;
- improve site performance;
- detect fraud or security issues;
- personalise your experience; and
- measure the effectiveness of marketing.
Some cookies may be provided by third-party platforms or services used by our store.
11. Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings.
If you disable certain cookies, some parts of our website may not function correctly.
This may affect features including:
- shopping cart functionality;
- checkout;
- payment processing;
- order tracking;
- website preferences; or
- other personalised functionality.
12. Analytics and Advertising
We may use analytics and advertising services to better understand how customers interact with our website and marketing.
These services may collect information relating to your:
- device;
- browser;
- IP address;
- website activity;
- interactions with advertisements; and
- browsing behaviour.
Where required, advertising or marketing technologies will be used in accordance with applicable law and consent requirements.
13. Customer Communications
When you contact Mara Sydney by email, through our website or by another available communication method, we may retain the correspondence.
We may use these communications to:
- respond to your request;
- investigate an order or delivery issue;
- manage a product claim;
- improve customer service; or
- maintain appropriate business records.
14. Data Security
We take reasonable steps to protect personal information against:
- loss;
- misuse;
- interference;
- unauthorised access;
- modification; and
- unauthorised disclosure.
We also rely on reputable third-party platforms and service providers to maintain appropriate technical and organisational security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Information may be retained for purposes including:
- order management;
- customer service;
- payment records;
- returns and refunds;
- fraud prevention;
- accounting;
- tax requirements;
- legal compliance; and
- dispute resolution.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate.
16. Accessing and Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
To submit a request, contact:
We may need to verify your identity before providing access to or modifying personal information.
In certain circumstances, applicable law may permit us to refuse or limit a request. Where appropriate, we will explain the reason.
17. Requests to Delete Personal Information
You may contact us to request deletion of personal information that we hold about you.
We will consider requests in accordance with applicable privacy laws and our legal obligations.
We may need to retain certain information where reasonably necessary for:
- legal or regulatory obligations;
- accounting and tax records;
- fraud prevention;
- dispute resolution;
- order records; or
- other legitimate business purposes permitted by law.
18. Children’s Privacy
Our website and products are not specifically directed at children.
We do not knowingly seek to collect personal information from children without appropriate authorisation where required by law.
If you believe that a child has provided us with personal information inappropriately, please contact:
19. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
Mara Sydney is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our business;
- our website;
- our services;
- service providers;
- technology;
- legal requirements; or
- privacy practices.
The latest version will always be available on:
Where appropriate, we will update the “Last updated” date at the top of this policy.
21. Privacy Questions and Complaints
If you have a question, concern or complaint regarding this Privacy Policy or how Mara Sydney handles your personal information, please contact:
We will review privacy enquiries and complaints and make reasonable efforts to respond appropriately.
22. Contact Information
For privacy-related questions or requests, please contact:
Mara Sydney
Email: info@mara-sydney.com
Website: www.mara-sydney.com